Shipping Policy

Last Updated: August 11, 2026

At Lujenix, we are committed to getting your order to you as quickly and reliably as possible. Our products are carefully prepared and shipped through our trusted fulfillment partner, Supliful.

Order Processing

Orders are processed and prepared for shipment after your order has been successfully placed and payment has been confirmed.

Processing and fulfillment times may vary depending on the product and destination. Once your order has been shipped, you will receive tracking information when available.

Shipping Times

We currently offer shipping to countries and destinations supported by our fulfillment partner.

Our estimated delivery time is:

3–7 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, weather conditions, holidays, customs, or other circumstances outside of our control.

International Shipping

Lujenix ships internationally to eligible destinations supported by our fulfillment partner.

For international orders, delivery times may vary by country. Customers may also be responsible for any customs duties, import taxes, or other fees required by their country.

Lujenix is not responsible for delays caused by customs or local authorities.

Shipping Costs

Shipping costs are calculated based on the products in your order and the delivery destination. Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive tracking information when available. You can use the tracking information to monitor the progress of your delivery.

Please allow some time for tracking information to become active after your order has been shipped.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping or reshipment costs may apply.

Lujenix is not responsible for orders that cannot be delivered due to an incorrect or incomplete shipping address.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, damaged, or has not arrived within a reasonable period after the estimated delivery date, please contact us so we can help investigate the issue.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

Delays

Although we do our best to provide a smooth and timely delivery experience, Lujenix cannot guarantee delivery dates.

Shipping delays may occur because of severe weather, holidays, carrier delays, customs processing, incorrect addresses, or other circumstances beyond our control.

Questions About Your Order

If you have questions about your order or shipping, please contact our customer support team. We will be happy to assist you.

Thank you for choosing Lujenix.